WHAT IS REFUND PROTECTION?

Refund protection is a product which sits alongside your current refund and exchange policies. Partnering with Secure My Reservation allows you to offer customers a clear refund policy, giving them peace of mind when making their reservation.

Our program reimburses customers the full cost of their reservation (including all VAT and booking fees) if they cannot make their reservation for any of the covered reasons including, illness, travel delays, severe weather, and much more.

Refund protection allows you to offer your customers an additional layer of excellence in customer service, as well as create an income revenue stream for your business to use as you please.

HOW IT WORKS?

Refund Protection can be sold online through your purchase path as part of the customer booking experience.

The up-sale of Refund Protection sits naturally in the purchase flow, giving customers the option to gain a refund should the worst happen. Our refund protection programmes are consistently purchased by over 25% of customers on average.

The process is simple and follows the below steps:

Step 1:

Customer makes a reservation

Step 2:

Customer adds refund protection at check out.

Step 3:

The day of the event comes and the customer can no longer attend.

Step 4:

The customer logs onto https://ticket-refunds.com/, they enter their details, attach their supporting documentation and submit their refund request.

Step 5:

Our Gibraltar based team handles the refund process and refunds the customer directly to their bank account.

Interested in offering refund protection to your customers? Get in touch: